Effective Date: October 9, 2026
At Scott Outboard Motors, we aim to make the delivery of your outboard motor as smooth and straightforward as possible. This Shipping Policy explains how orders are prepared, shipped, delivered, and handled if a delivery issue occurs.
1. Shipping Locations
We offer shipping arrangements for eligible outboard motors within the United States. International shipping may be available for selected products and destinations, subject to confirmation by our team.
Shipping availability depends on the product, destination, freight requirements, and applicable transportation regulations.
Please contact us before placing an international order if you need confirmation that delivery is available to your location.
2. Shipping Costs
Shipping costs depend on the product, delivery address, dimensions, weight, and transportation method.
The applicable shipping charge will be displayed at checkout or confirmed by our sales team before the order is finalized.
Some products may include shipping within the United States, as stated in the individual product listing. Please review the product description carefully to determine whether shipping is included in the displayed price.
Additional charges may apply to certain destinations or special freight arrangements. Any applicable charges will be communicated before the order is finalized.
3. Order Processing
Orders are processed after payment has been received or confirmed and any necessary order verification has been completed.
Processing times may vary depending on product availability, packaging requirements, and shipping arrangements.
We will provide shipping or dispatch information when it becomes available. Placing an order does not guarantee immediate dispatch.
If an unexpected issue affects your order, we will make reasonable efforts to communicate the situation and discuss the next steps.
4. Delivery Times
Estimated delivery times depend on the destination, carrier, shipping method, and availability of the product.
Any delivery estimate provided by us or a shipping carrier is an estimate rather than a guarantee unless expressly agreed otherwise.
Delivery may be affected by weather, transportation disruptions, customs clearance, carrier capacity, remote locations, or other circumstances outside our reasonable control.
If you need a motor by a particular date, please contact our team before ordering so that we can discuss the available shipping options.
5. Shipping and Freight for Outboard Motors
Outboard motors can require specialized packaging, handling, and transportation because of their weight, size, and mechanical components.
Depending on the motor and destination, delivery may be arranged through a parcel carrier, freight company, or another suitable transportation provider.
Customers should ensure that the delivery address is accurate, accessible, and suitable for the selected shipping method.
For freight deliveries, customers may need to coordinate a suitable delivery time, provide unloading arrangements, or confirm access requirements with the carrier.
Any special handling or unloading requirements should be discussed with our team before the order is dispatched.
6. Order Tracking
Where tracking information is available, it will be provided to the customer after the order has been dispatched or when the carrier makes the information available.
Tracking updates are managed by the relevant carrier and may not appear immediately.
If you have not received shipping information or believe your shipment has been delayed, contact our team with your order number so that we can assist.
7. Delivery Address and Contact Information
Customers are responsible for providing a complete and accurate delivery address, telephone number, and any other information required for successful delivery.
Please review your shipping details carefully before submitting your order.
If you need to change your delivery address after placing an order, contact us as soon as possible. We cannot guarantee that changes can be made after processing or dispatch.
Additional shipping charges or carrier restrictions may apply if an address change is requested.
8. Inspecting Your Delivery
Please inspect your shipment as soon as reasonably possible after delivery.
For freight deliveries, check the packaging and shipment for visible damage before signing the delivery receipt, where practical. If damage is visible, document it with photographs and notify the carrier and our team promptly.
If your outboard motor arrives damaged, appears to be missing components, or differs materially from your order, contact us with:
- Your order number.
- A description of the issue.
- Photographs of the packaging and product, where possible.
- Any relevant delivery receipt or carrier documentation.
Please retain the packaging and avoid installing, operating, or modifying the motor until you receive guidance from our team.
Any applicable claim deadlines imposed by a carrier should be observed. Nothing in this section limits your rights under applicable law.
9. Failed or Missed Deliveries
If a delivery cannot be completed because the recipient is unavailable, the address is incorrect, access is restricted, or required arrangements have not been made, the carrier may reschedule the delivery or return the shipment.
Additional charges may apply where permitted by law and the applicable shipping terms.
If you anticipate difficulty receiving your order, please contact us before dispatch so that suitable arrangements can be discussed.
10. Delayed, Lost, or Undelivered Shipments
If your shipment appears to be delayed or lost, please contact us with your order number and tracking information, if available.
We will review the available information and work with the carrier where appropriate to investigate the issue.
Delivery delays may occur for reasons outside our control. However, we will make reasonable efforts to help resolve shipping issues and communicate relevant updates.
Any replacement, refund, or other resolution will be handled according to the circumstances, our applicable policies, and the law.
11. International Shipping, Customs, and Import Duties
International shipping is subject to destination availability, carrier restrictions, customs requirements, and applicable import and export laws.
Depending on the destination and the agreed shipping terms, customers may be responsible for import duties, customs fees, taxes, brokerage charges, or other government-imposed costs.
Customs clearance may also affect delivery times.
Please contact us before placing an international order to confirm shipping availability, estimated charges, and any known destination requirements. Customers are responsible for complying with applicable import regulations unless otherwise agreed in writing.
12. Shipping Cancellations and Returns
If you wish to cancel an order before dispatch, contact us as soon as possible. Cancellation may not be possible once the order has been processed or handed to a carrier.
If a shipment has already been dispatched, the applicable cancellation and return procedures will apply.
For eligibility requirements, return authorization, and refund processing, please review our Refund and Returns Policy.
13. Contact Us
If you have questions about shipping costs, delivery arrangements, tracking, or a shipment issue, please contact us:
Scott Outboard Motors LLC
Address: 5280 Caterpillar Rd, Redding, CA 96003, United States
Phone: +1 (213) 272-6640
Email: info@scottoutboardmotors.com
Please include your order number when contacting us about an existing shipment.
14. Changes to This Policy
Scott Outboard Motors LLC may update this Shipping Policy from time to time to reflect changes in our shipping arrangements, business practices, or legal requirements.
The latest version will be published on this page with an updated effective date. Changes will be applied in accordance with applicable law and any shipping terms already agreed upon for an existing order.
Thank you for choosing Scott Outboard Motors LLC. We appreciate your business and will do our best to help your outboard motor reach you safely.