Refund and Returns Policy
Effective Date: [08.24.2018]
Thank you for shopping with us atoutboardmotors24. We strive to provide high-quality outboard motors and exceptional customer service. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
- Eligibility for Returns
- You may return new outboard motors within 30 days of receipt for a full refund. The motor must be in its original packaging and condition.
- Used outboard motors are eligible for return within 14 days of receipt, provided they are in the same condition as received, and you have notified us within 7 days of any issues.
- Return Process
- To initiate a return, please contact our customer service team at [Customer Service Email] or call us at [Customer Service Phone Number]. Provide your order number and reason for the return.
- Once your return is approved, we will provide you with a return shipping label and instructions on how to return your item.
- Return Shipping Costs
- For new outboard motors, we will cover the return shipping costs if the return is a result of our error (e.g., incorrect item sent).
- For used outboard motors, customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
Refunds
- Refund Process
- Refunds will be processed after the returned item has been received and inspected. Please allow 5-7 business days for processing after we receive your return.
- Refunds will be issued to the original payment method used at the time of purchase.
- Partial Refunds
- We may issue partial refunds for items that show signs of use or damage beyond what is considered normal wear and tear.
Exchanges
- If you would like to exchange a new outboard motor for a different model, please follow the return process outlined above, and we will assist you in placing a new order.
Non-Returnable Items
- Certain items are non-returnable, including:
- Outboard motors that have been installed or used.
- Items not in their original packaging.
- Custom or special order items.
Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please reach out to us:
- Email: [info@outboardmotors24.com]
- Phone: [+1 (650) 731-5693r]
Thank you for choosing [Your Store Name]! We appreciate your business.